If you wish to amend an order, then please contact us via email BeSweetSweets@outlook.com

If you are looking to cancel an order that you have placed with Be Sweet, you can email us at the email address provided below. It is important to note that orders can only be cancelled if the fulfilment process has not already begun. Once the fulfilment process begins, which involves mixing, bagging, picking, and packing the items specifically for your order, we can no longer cancel the order. This is because we strive to provide our customers with the freshest and most personalized products, and once the fulfilment process has started, we are unable to make changes. However, if you have any concerns about your order, please don't hesitate to reach out to us and we will do our best to assist you.

Thank you for understanding our fulfilment process and for choosing Be Sweet for your sweet treat needs.

(Please note that all cancellation and return refunds are subject to a 9.7% deduction. This represents the transaction fees that we have to pay when a payment is processed, and which we do not get returned to us upon the cancellation of an order).

Due to the fact that all of our items are food, we cannot accept returns of any items from a parcel which has been opened under any circumstances. This policy is in place for reasons of cross-contamination, hygiene, and health and safety. Additionally, custom items cannot be returned. However, if you wish to return a completely unopened parcel, please contact us for further assistance. We prioritize the safety and satisfaction of our customers, and we are committed to providing high-quality products and service.

Please note that all cancellation and return refunds are subject to a 9.7% deduction. This represents the transaction fees that we have to pay when a payment is processed, and which we do not get returned to us upon the cancellation/Return of an order.

The variety of sweets in each mix can vary based on stock levels and new arrivals. At Be Sweet, we are committed to offering you the newest and tastiest sweets, so there may be occasional variations in the mixes. If a sweet is swapped out, it will always be replaced with another equally delicious option. We strive to make each mix as delightful and satisfying as possible, so you can always look forward to a diverse and enjoyable selection of sweets.

At Be Sweet, we keep large stock levels of all sweets, so it is very unlikely that the sweet you have chosen will not be available. However, in the rare event that this issue occurs, we will contact you to inform you of the unavailability and give you the option to pick a substitute of your choice. If we don't hear back from you within 24 hours, we will select a very similar substitute for you. Rest assured that we will ensure the substitute is of equal quality and will closely match your original choice. Your satisfaction is important to us, and we strive to make sure you are delighted with your selection from Be Sweet.

If you receive an incorrect or damaged order from Be Sweet, please reach out to our customer service team by sending an email to BeSweetSweets@outlook.com within 2 days of receiving your order. In your email, please include photos of both the original invoice and the issue, such as showing the contents of the box, the items you received, the condition of the box, and the condition of the items. This will allow us to promptly assess the situation and take the necessary steps to resolve the issue. Our team is committed to ensuring that you receive the best possible experience with our products and we will work diligently to make sure any discrepancies are addressed effectively. Thank you for being a valued customer of Be Sweet.

At Be Sweet, we strive to provide our customers with high-quality products and exceptional service. However, if any items have been opened, half eaten, half drunk, etc., we will unfortunately not be able to accept them as reliable evidence of an issue. We want to ensure the safety and satisfaction of all our customers, and we are unable to resell these items due to health and safety regulations. We encourage our customers to thoroughly inspect their purchases upon receipt and reach out to us immediately if they encounter any issues with the products. Our customer service team will be more than happy to assist you in resolving any concerns or issues you may have with your purchase. Thank you for understanding our policy.